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Frequently Asked Questions

Greenberry is Hong Kong's first monthly subscription service of a curated box of healthy, wholesome, all-natural/ organic snacks. We have expanded our business to cater for corporate with office snacks and bespoke orders.

As a premium snack box subscription service, our aim is to provide you and your loved ones with delicious all-natural or organic snacks that nourish and nurture your body and mind. We take care in choosing and sourcing the the highest quality products that meet our strict nutrition standards. We make sure every bite is delicious and nutritious. We make healthy living easy and convenient.

We help you make conscious choices every day.

1. Select your box: Wellness , Darlings
2. Choose your subscription : you can choose from one-, three- or six-month subscriptions, for yourself or as a gift to friends too.
3. Receive and enjoy: We hand-pick a customised box for you; filled with at least 8 products. We deliver straight to your door the second week of every month.

All new orders placed before the end of the month are delivered the second week of the following calendar month (around the 15th). E.g. an order placed before 31st January will be shipped the second week of February.

To ensure you receive the highest quality health foods, Greenberry's nutrition experts search, assess and select only the very best products to go in the box. We identify businesses big and small that share the Greenberry's values, who aim to follow ethical manufacturing and trading practices and who only distribute products that are natural or GMO-free. In addition to products being natural and GMO-free, we select products that are two or more of the following: Organic, raw, gluten free, dairy free, sugar free, sustainable, fair trade, and vegan products.

Read more about our nutrition standards on About us.

Your Greenberry box includes a selection of 8-10  all-natural or organic products. Our nutritional team will handpick a combination of healthy, wholesome snacks such as: superfood sachets, super-nutrients, all-natural/organic or raw chocolate, raw snacks, quinoa crisps, baked crisps, kale chips, granola bars, crackers, organic cookies, waffles, organic tea or detox tea packets, coconut water, health drinks, nuts, dried fruit, seeds... and much more that evolve every month!
Wellness: designed for optimum wellness, to encourage daily energy, vitality & healthy digestion. Perfect way to avoid office vending machines, and snack smart at office. Suitable for EVERYONE.
Darling: designed for children (or big kids) age 3+ and provides easy lunchbox snacks or weekend treats. We do our best to ensure that the items are school friendly, to introduce them to healthy eating from a young age.

Gift subscriptions and trial boxes are not recurring, and you will only be billed once on the day you subscribed.

For subscriptions, you will be billed on your first purchase, and then renewal billing will be on every 15th of the month.  If you are on a 3- or 6-month subscription, you will be billed the full amount when you sign up. Your subscription then automatically renews every 3, or 6 months and bills every 15th of the 3-, or 6-month cycle. E.g. if you first subscribe to a monthly subscription on 7th Jan, you will be first billed on 7th Jan, and then next on 15th Feb, and 15th March, etc for future boxes.

You may cancel your subscription at any time, however if you have already been billed for the current month (renewal billing occur on the 15th), you cancellation will be effective starting the next month. W e do not refund payments once a subscription has been billed.

Of course! There is nothing more precious than the gift of health. Show someone you care by sending them one or a series of monthly Greenberry box. You may select a 1, 3 or 6 month gift subscription and the recipient will receive a box each month until the subscription period ends. Gift subscriptions are not recurring.

Perhaps this is the most thoughtful gift of all.

Yes absolutely! When you purchase a gift box you will have the opportunity at the checkout to include a personalised gift message that will be emailed to the recipients email address, as well as delivered in the box.

Yes! Treat your team or clients to healthy nutritious snacks that actually taste good. Perfect for meetings, thank-you’s and late-night work sessions.

Our special packages for corporates are very popular, and are a great option for companies that care about the health and wellbeing of their colleagues and clients. We are able to customize the boxes according to your needs and wants for corporate events, parties. Please email us for more detail at [email protected] .

We offer FREE shipping to major commercial and industrial areas within Hong Kong island, Kowloon and New Territories.  Enjoy FREE shipping by entering the coupon code OFFICEHK at checkout.

A HKD 30 delivery surcharge will be applied to all residential areas, remote commercial and industrial areas, non-industrial areas in Hong Kong island, Kowloon and New Territories.

International delivery surcharge, subject to your destination, will be applied for international delivery (China, Japan, Korea, Macau, Singapore, etc).

If you are unsure about your address, please contact us at [email protected] for a postage quote.

Yes! We offer international shipping - delivered straight to your door. An additional delivery surcharge, subject to the destination, will be applied at checkout. Please contact us directly for your postage quote at [email protected]

Postal codes are needed at checkout.  Please enter 999077 as the postal code for Hong Kong , and 999078 for Macau.

You can change your delivery address at any time by either logging into your Greenberry online account or by sending us an email at [email protected]

In order to affect a particular months shipment, you must submit your address change 7 days prior to your next renewal billing (15th of every month). Address changes submitted on or after renewal payment date will be effective the following month. Please note if this shipping address change is from office (commercial) to residential, free shipping no longer applies and the standard delivery surcharge will be used.

All subscriptions offered by Greenberry automatically renew until cancelled in line with Greenberry’s cancellation policy. You may cancel your subscription anytime by sending us an email at [email protected] or by just by clicking "CANCEL" next to your subscription when you log into your account.  Cancellations must be made BEFORE the 15th of each month (the next billing cycle). If you are on a 3, or 6 month subscription, your box must be cancelled BEFORE the 15th of the next renewal billing month. Please note that for 3- or 6-month upfront subscription packages, we do not issue a refund of the amount that was paid upfront.

If you cancel on or after the 15th (after you have already been billed), your subscription will automatically renew for the same subscription period, your subscription fees will be processed and your boxes shall be shipped to the existing address.

We would love to hear more. Please send an email to [email protected] and one of our associates will contact you shortly.

Have a question?
Get in touch with us!

We’re always happy to help. Just drop us a line and we’ll get back to you as soon as we can!

email us at [email protected]

Join now. Healthier living begins.

Too often, we are h-angry at work or school and end up eating unhealthy junk or too much at the next meal. Diet fails because they are not realistic. Healthy and fitness should be a lifestyle, not a chore, not a burden. Healthy is not a diet, it is a lifestyle.

We, Greenberry, are committed to help you be realistic with your diet and fitness goals, and help you discover a healthier you.

Healthy replacement products for home, office, school, or on-the-go

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